Effective Date: September 2024
1. Returns
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Due to the nature of our food-based products, we do not accept returns unless the product is damaged, defective, or incorrect upon delivery.
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If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of receiving the order by emailing info@potion1st.com with pictures of the product and packaging.
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To be eligible for a replacement, the item must be unused and in its original packaging.
2. Refunds (if applicable)
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Refunds will only be issued in the following cases:
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The product is damaged during transit.
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The wrong product was sent by us.
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The product is expired upon arrival.
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Once your request is reviewed and approved, we will process a refund or replacement.
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If approved, refunds will be credited back to the original payment method within 7-10 business days.
3. Late or Missing Refunds
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If you have not received a refund yet:
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First, check your bank account.
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Then, contact your credit card provider or bank, as processing times may vary.
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If the issue persists, email us at info@potion1st.com.
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4. Sale Items
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Only regular-priced items are eligible for refunds. Sale items are non-refundable.
5. Exchanges
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We replace items only if they are defective, damaged, or incorrect.
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If you need an exchange, email us at info@potion1st.com and send the item to: Proxi Farma Pvt Ltd, Office No. 14/16, Building No. A4, Dreamzland Business Park, Amravati, Maharashtra, 444707
6. Non-Returnable & Non-Refundable Products
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Our food products, once opened or consumed, cannot be returned or refunded.
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We do not accept returns due to personal taste preferences or change of mind after purchase.
7. Shipping Returns
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If a return is approved for a damaged or incorrect item, we will arrange for reverse pickup.
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In case of customer-initiated returns (if applicable), customers are responsible for return shipping costs.
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We recommend using a trackable shipping service or purchasing shipping insurance.
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We do not guarantee receipt of your returned item without tracking confirmation.
For any further queries, please contact us at info@potion1st.com.