Effective Date: September 2024
1. Domestic Shipping
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We ship across India using reliable courier and logistics partners.
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Orders are processed within 3 business days from our warehouse.
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Deliveries are made between Monday to Saturday, 9 AM to 7 PM, excluding public holidays.
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The estimated delivery time depends on the location and may vary between 5-10 business days.
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Shipping charges may apply based on order value, weight, and delivery location. Free shipping may be available during promotional periods.
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In case of delivery delays due to unforeseen circumstances (e.g., natural calamities, strikes, regulatory issues), we will update you on the status of your shipment.
2. International Shipping
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International shipping options are available upon request.
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Please contact info@potion1st.com for international shipping rates and estimated delivery timelines.
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Additional customs duties, import taxes, or clearance fees (if applicable) will be borne by the customer.
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We are not responsible for delays due to customs processing in the destination country.
3. Order Tracking
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Once your order is dispatched, we will email you the tracking details.
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You can track your shipment using the provided tracking number.
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If you do not receive tracking details within the expected processing time, please contact us at info@potion1st.com.
4. Address and Contact Information
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Ensure that your shipping address, phone number, and email ID are correct before placing an order.
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We are not responsible for orders delayed, lost, or returned due to incorrect shipping details provided by the customer.
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If you need to change the delivery address after placing an order, contact us immediately. Address changes post-shipment may incur additional charges.
5. Delivery Attempts and Failed Deliveries
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Our courier partners will attempt delivery up to 3 times.
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If the delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept, the order will be returned to us.
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Re-dispatching the returned order may require additional shipping charges.
6. Shipping Restrictions
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We do not ship to P.O. boxes.
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Certain remote locations may have longer delivery times or additional shipping costs.