Location: Venture Centre, CSIR NCL Innovation Park, Pashan, Pune, India

Employment Type: Full-Time Contract (18 Months)

(Regular coordination with Amravati manufacturing site)

 

Role Purpose

Lead end-to-end operations for the vending machine business, ensuring smooth execution across machine deployment, servicing, and client experience, while maintaining high uptime and operational efficiency.

 

Key Responsibilities

 

1. Vending Machine Deployment & Field Coordination

• Plan and execute machine installations, demos, and onboarding.

• Ensure setup, calibration, and smooth handover at client sites.

• Coordinate with internal teams and logistics for readiness.

 

2. Supply Chain & Inventory Management

• Manage inventory of mixes, spare parts, and packaging materials.

• Coordinate with manufacturing for stock replenishment and planning.

• Maintain stock trackers and conduct weekly reconciliations.

 

3. Client Experience & After-Sales Service

• Act as the primary contact for client communication and support.

• Handle service issues, complaints, and feedback.

• Track recurring problems and implement preventive actions.

 

4. Pre-Sales & Demo Management

• Manage client demos and product briefings.
• Support sales with machine presentations and use-case explanations.
• Ensure smooth transition from demo to onboarding.

 

5. Service Operations & Performance Tracking

• Track machine uptime, service visits, and issue resolution.
• Maintain service logs and generate monthly performance reports.
• Identify gaps and improve service efficiency.

 

6. Operations Reporting & Compliance

• Prepare dashboards for operations, service, and client metrics.
• Maintain documentation for deliveries, invoices, and service records.
• Ensure adherence to quality and compliance standards.

 

7. Deployment & Field Coordination

• Supervise Logistics Operator for deliveries, installs, and coordination.
• Ensure real-time tracker updates and daily reporting accuracy.

 

Key Collaborations

• Operations Head / CEO
• Production & Procurement
• Sales Team
• Logistics Operator

 

Skills & Requirements

• Experience in operations, supply chain, or service roles
• Strong coordination and communication skills
• High accuracy in tracking and reporting
• Proficiency in Google Sheets and CRM tools

 

Performance Indicators

• Machine uptime and service response time
• Installation and onboarding turnaround time
• Client satisfaction and complaint resolution time
• Machine-wise sales consistency and stock availability
• Accuracy of service logs and reporting

 

Compensation

Starting salary: ₹20,000 up to ₹30,000
(Based on Skills & Experience)

 

Reporting Structure

Reports to: Operations Head / CEO

Supervises: Logistics Operator